Customer Relationship & Management Training Sharjah

Customer Relationship Management In sharjah

Customer Relationship Management (or CRM) is a term that describes how your business or organization interacts with your customers. Customer Relationship Management involves using technology to gather the information you need to provide improved support and services to your customers. In other words, Customer Relationship Management deals with what you do with that information to meet the needs of your current customers and identifying new customers, resulting in higher profits for you.

• Introduction to Customer Relationship Management
• Understanding Relationship
• Planning and Implementing Customer Relationship Management projects
• Developing, managing and using customer-related databases.
• Customer Portfolio Management
• Customer Relationship Management & Customer Experience
• Creating Value for Customer
• Managing the Customer Lifecycle - Customer Acquisition
• Managing the Customer Lifecycle - Customer Retention & Development
• Managing Networks for Customer Relationship Management Performance
• Managing Supplier & Partner Relationships
• Managing Investor & Employee Relationship
• Information Technology for Customer Relationship Management
• Sales – Force Automation
• Marketing Automation
• Service Automation
• Organizational Issues & Customer Relationship Management

To talk about your Customer Relationship Management Training in Sharjah, contact us today.